With Plus you sell your works directly on thearte.io. The customer pays conveniently by card, Apple Pay or Google Pay. We handle the entire payment process and guarantee the transaction, so everyone feels safe.
Thearte.io provides a digital payment service and handles the artist's sales of artwork on the platform. The payment method is limited to the thearte.io website and the payment methods that thearte.io provides: Mastercard, Visa and American Express as well as Apple Pay and Google Pay.
The net income incl. VAT from the sale is distributed with 12% to thearte.io and 88% to you as an artist. The commission on your sale is calculated on the total amount incl. any shipping fee.
Plus upgrades your existing Advanced account. If you don't already have a Advanced subscription, first upgrade here: thearte.io/user/overview
Go to thearte.io/plus to register for Plus and get started with direct payments. We use our partner Stripe for payments to our artists. When you register, a Stripe account is created for you where you enter your bank account for payment. You need to have your IBAN account number on hand. Your payment details are stored securely with Stripe.
Stripe, our payment partner, may ask you to complete your information or send a copy of your ID. This is completely normal, as they have an obligation to verify that all information is correct. If you are still unsure about what to do, just contact us.
When you sell a work, you will receive an order confirmation via email. There you will find all the sales information, including the customer's contact information and the shipping option they have chosen.
It is important that the prices and availability of your works are always up to date. For example, if a work is reserved, or if you have sold it through another channel, you need to mark the work as sold in your gallery as soon as possible.
You as the artist handle the delivery to the buyer.
You can choose to offer the customer the following shipping options:
If the customer is purchasing from abroad, they can select the option "Other shipping options". In this case, you contact the customer and you will mutually agree on the delivery method.
Please note that the customer can only choose from the options you have set up in your account. To update your shipping options, go to "My Seller Details" in your account.
Thearte.io pays the artist the net income incl. VAT, less the commission, within approx. 1 week after the sale, provided that the buyer has not exercised his right of withdrawal.
Thearte.io automatically creates documents for you that you can use for your accounting, you can find them on the Sales page .
When you sell with Plus, you are considered the seller of the artwork. You sell at your own VAT rate, and our commission is booked at 25% VAT (included in the commission rate).
The customer has the right to cancel their purchase within 14 days, counting from the day the work has been delivered. To cancel the purchase, the customer must contact the artist directly. You will agree together on how the work should be returned, after which the artist will inform thearte.io via email to [email protected] of the customer's decision to cancel the purchase and when the work has been returned. Once we have received this information, the refund process will begin, and the customer can expect the money to be refunded within 14 days.
If you have already received a payment from thearte.io, you will be liable to us for compensation.
Yes, we have a vacation mode, which allows you to temporarily pause direct payments (Buy Now) when, for example, you are on vacation or have an exhibition, and cannot handle the order immediately.
When the feature is enabled, customers will no longer be able to purchase your work directly. Instead, they will be able to send a purchase request, giving you the ability to handle issues at your convenience.
You can find the vacation mode on the My seller details page .
Yes, contact us at [email protected] if you want to switch back to a Advanced account.
No, you are not allowed to sell prints on thearte.io. We strongly believe in original art and its unique value. Only unique original artworks are allowed to be sold on thearte.io - no reproductions, prints, posters, giclée prints, etc.
As an artist, you may, if you wish, display prints in your gallery, but not price them. We suggest that you create a separate album dedicated to your prints. Art buyers can then contact you if interested.
